Frequently Asked
About Our Watches
Are the watches authentic?
At Perpetual 313, we take authenticity very seriously. We guarantee that all luxury timepieces sold are 100% authentic. Every watch we sell undergoes a thorough inspection and authentication process to ensure it meets our high standards. In the unlikely event that a watch is found to be not authentic, we offer a full refund, no questions asked. Your trust and satisfaction are our top priorities.
What is the condition of each watch?
All watches have their condition clearly indicated in the product summary, specifying whether they are new or pre-owned. Watches listed as "new" are guaranteed to be truly new and unworn. Additionally, watches are placed on a timegrapher to assess the health of their movements, ensuring they meet our standards for performance and reliability. This thorough process ensures you know exactly what you’re getting when you purchase from Perpetual 313.
Can you assist with future servicing or repairs?
While we do not service the watches in-house, we are more than happy to help you find a reputable watchmaker through our extensive network at a competitive price. We'll connect you with trusted professionals to ensure your watch receives the quality care it deserves for any future services or repairs.
Do the watches come with a warranty?
Watches listed on our site that include "papers" or a warranty card will carry the remainder of the manufacturer's warranty for the specific brand. This allows you to benefit from the original coverage provided by the manufacturer, ensuring peace of mind with your purchase.
Can you provide additional pictures of the watch?
We would love to provide you with additional pictures or videos of any watch you're interested in. If you'd prefer, we can even hop on a video call to show you the watch in real-time. Our goal is to ensure you feel happy, excited, and completely confident in your purchase, and we're here to help in any way we can!
Where do the watches come from?
All our watches come from a trusted network of reputable dealers across the country, as well as from other customers who have chosen to sell their timepieces to us. This diverse sourcing ensures that we offer a wide selection of high-quality, authentic watches to meet your needs.
Will the watch come with box and papers?
Each watch listed on our site will clearly indicate in the product description whether it comes with the original box and papers.
Purchasing
How do I purchase a watch?
You can purchase any in-stock watch by adding it to your cart and checking out directly through our website. Alternatively, you can reach out to us via the "Contact" form, and we'll handle the transaction for you. If you’re looking for a specific watch not listed on our site, feel free to reach out—We can source just about anything you’re looking for!
Can you source a watch for me?
Absolutely! We can source just about any watch for you within 24-48 hours. We’ll provide all the details, including the year, condition, delivery contents, pictures, and price. Simply contact us with the specific timepiece you're looking for, and we'll get started right away!
Are prices negotiable?
Our watches are priced competitively with the market to ensure you receive exceptional value. Due to our aggressive pricing strategy, we do not offer additional discounts.
What is your return policy?
We offer a 7-day return policy for watches that do not match the description provided. If the watch is not as described, you may return it within this period. After 7 days, we can provide a cash offer to purchase the watch back. For additional details, please review our Refund Policy.
Payments
What payment options do you accept?
Bank wire payments are preferred for their efficiency and security. However, we also accept all major credit cards. Please note that credit card payments will incur an additional fee of 4.5% to cover processing costs. We also accept cash payments, but for any cash amount over $10,000, a Cash Transaction Report (CTR) will be required to comply with federal regulations.
Do you offer financing?
Currently, we do not offer financing options.
Do you accept crypto?
We do not accept cryptocurrency as a payment option at the moment. However, we are happy to assist with purchases via bank wire transfers, credit cards, or cash payments. Please reach out if you have any questions regarding our accepted payment methods.
Do you collect sales tax?
We are required to collect sales tax for buyers located in Michigan. This tax will be applied at checkout.
Shipping
How much is shipping?
We offer free overnight shipping on all purchases, and each shipment is fully insured for your peace of mind. This ensures that your luxury timepiece arrives quickly and securely. If you have any special shipping requests or questions, feel free to contact us!
When will my order ship?
Once payment has cleared, we will promptly ship your watch for overnight delivery.
Can I ship a watch to you?
If we are purchasing a watch from you, we will provide a fully paid shipping label for insured overnight delivery. This ensures the safe and secure transfer of your watch to us, without any shipping costs on your end.